We hope you are enjoying your Doc Tock jewelry, but if you find that it's not quite right, please use the form below to let us know why! Please read the entire message below before filling out the following form.
We have a guaranteed return warranty of 30 days from the ship date. If you received a faulty Dock Tock bracelet, necklace, watch or accessory then don't worry! We'll be covering all of your costs.
Please allow 5 – 7 days for us to process your return. In order to exchange your doc tock for a new one, please place a new order online and return the one you purchased for a refund.
Please note that there are NO returns on engraved jewelry. We thank you for understanding. If the item being returned was a gift, then you will receive an online credit after your doc tock item has been received and inspected.
We will email you shortly after we receive your return request with a printable shipping label. From there, just stick the label onto the outside of your package, apply the proper postage, and send it over to us! After we receive the returned item, we will inspect for damage and, if eligible, process a full refund including the initial shipping charge with an email.
Start a return claim within 15 days of the ship date. If the item is faulty we'll cover all of your costs, but if not a $7.50 return postage fee is the responsibility of the customer.
We can only accept your return if the jewelry if it is unused, in the original condition, and packed in the same box it was sent in. Unfortunately we can't accept returns for any items that show signs of being worn or altered, we hope you understand!